Privacy Policy

Welcome to Jemixo Technologies Private Limited ("Jemixo", "we", "our", or "us"). We are committed to protecting the privacy of our customers, users, and website visitors. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (jemixo.com) and our software products.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, shop name, phone number (WhatsApp), email address, city, and shop type when you register or contact us.
• Business Data: Inventory, customer records, billing data, staff information, and financial records you enter into our platform.
• Communication Data: Messages you send us via contact form, WhatsApp, or email.
• Beta Applications: Additional information like current software, staff count, and reasons for joining.

1.2 Information Collected Automatically

• IP address, browser type, device type, and operating system.
• Pages visited, time spent, and referring URLs.
• Cookies and similar tracking technologies.

2. How We Use Your Information

• To provide, operate, and improve our software and services.
• To process your inquiries, registrations, and beta applications.
• To send important service notifications and account alerts.
• To respond to your customer support requests via WhatsApp or email.
• To personalise your experience and improve our platform.
• To send product updates, offers, and promotional materials (with your consent).
• To comply with legal obligations and prevent fraud.

3. Data Storage & Security

Your data is stored on secure cloud servers with AES-256 encryption at rest and TLS 1.3 encryption in transit. We perform automatic daily backups. We implement industry-standard security practices including access controls, audit logs, and regular security audits.

Your business data (inventory, customers, billing) belongs entirely to you. We never sell, trade, or transfer your personal information to third parties without your explicit consent, except as required by law.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Trusted third parties who assist us in operating our platform (e.g., cloud hosting, payment gateways) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice.

5. Cookies

We use essential cookies to operate our website and optional analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings. Disabling cookies may affect certain website functionality.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications at any time.
• Request a copy of all data we hold about you.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at jemixotechnologies@gmail.com or via WhatsApp.

7. Data Retention

We retain your account and business data for as long as your account is active or as needed to provide services. After account deletion, we purge your data within 30 days from our active systems and 90 days from backups, unless required by law to retain it longer.

8. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the information.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or concerns, please contact us:

• 📧 jemixotechnologies@gmail.com
• 📞 +91 98291 00814 (Sohan) · +91 70141 83576 (Mohan)
• 📍 Jemixo Technologies Pvt Ltd, Thoi, Sikar, Rajasthan 332719, India
• 🌐 jemixo.com